Utility Billing

The City of Canal Winchester offers water, sanitary sewer, and storm water service to city residents. Under the supervision of the Finance Director, the Utility Billing Clerk is responsible for the billing of services, the collection of utility payments, and the maintenance of accounts.

To ensure bills are mailed to the appropriate resident/address, please notify the Utility Billing Clerk of any address changes as soon as possible.

Landlords/Tenants –Tenant names can be added to utility accounts with proper documentation. However, property owners are ultimately responsible for the payment of utility services and will be billed if a tenant does not pay.

New Residents – To have utility service put into your name, please come to City Hall during regular business hours. A photo ID and closing statement or lease is required.

Final Reading – If you are selling or buying property in the city, we will prepare a final bill as a courtesy prior to closing. We require 48 hours notice for any final reading date. If a final meter reading and billing is not done, the new property owner becomes liable for any prior unpaid utility bills.

NOTICE Regarding Utility Payment Methods During COVID-19 Crisis

Payment Methods

The city accepts cash, money order, credit card and check for payment.  Click here to sign up for payment reminders!

Payments are accepted:

  • By mail
  • In person at City Hall during normal business hours
  • 24-hour drive-thru drop box located behind City Hall
  • Online - one-time and recurring
  • Automatic withdrawal (registration required) Enroll now!

Payments will not be accepted over the phone.

Please note that payments made through a bank’s e-pay system are not directly deposited to the city. A physical check is processed by the bank and mailed to the Utility Billing Clerk. This process can take 5 to 10 business days depending on the banking institution. Resident accounts are considered paid upon receipt of the physical check from the bank.

To stop automatic withdrawal of your utility bill, please submit a request here.

*Please allow up to 2 billing cycles for changes to take effect.

E-Bills Are Here!

GO GREEN and sign up to receive your bill by email! E-Bill Sign Up

Wish to receive your bill by mail again? Submit a request to stop e-bills here.

*Please allow up to 2 billing cycles for changes to take effect.

Online Account Lookup

Access your account history online including current balance due, usage graphs, payment history, and more! Account Lookup

Utility Billing Rates

Bills are mailed to residents on a bimonthly schedule and are due in February, April, June, August, October, and December.

Utility rates are set by City Ordinance. Current rates, effective January 1, 2018, for service are as follows.  All rates are per 1000 gallons unless otherwise noted.

Water: $6.46

Outside Sprinkler: $6.46 (A separate meter is required. A resident is not charged sanitary sewer for water that runs through the sprinkler meter. Please contact the Utility Billing Office for more information.)

Bulk Water: $8.90

Sanitary Sewer (Canal Winchester): $6.00

Sanitary Sewer (Lithopolis): $4.32

Storm Water:

Residential- $3.00 per account per month

Commercial/Industrial - Based on Equivalent Residential Units (ERUs)

ERU=3,001 square foot of impervious area


Utility Rules and Regulations (PDF)

ORD-20-048 Water User Fees

ORD-20-049 Sanitary Sewer User Fees